Booking and Purchase Terms & Conditions

Thank you for choosing a Laser Clinics Australia clinic. These Booking and Purchase Terms and Conditions (Terms) apply when you make a booking and/or purchase through our website (https://www.laserclinics.com.au/) (Website), via telephone, or in-person at a Laser Clinics Australia clinic.

By making a booking or purchase you agree to these Terms with your Chosen Clinic (refer to section 1.1 below). References in these Terms to 'we', 'us', and 'our' are references to your Chosen Clinic.

You should review these Terms carefully and not proceed with a booking or purchase if you do not agree. You should also review the Laser Clinics Australia Website Terms & Conditions and Laser Clinics Privacy Policy, which outline (as applicable) the additional terms that apply to the use of the Website, and provide information on how your personal information is handled by Laser Clinics Group Entities (as defined in section 1.1 below).

1. Agreement

1.1 Formation of agreement with your Chosen Clinic

These Terms are agreed between you and your Chosen Clinic. You do not have any entitlement to receive goods and/or services from any other Laser Clinics Group Entity.

(a) You agree that you enter into these Terms with the clinic that:

(i) you have indicated is your 'preferred clinic' either on the Website or via phone; or

(ii) such clinic that you make an in-person booking with,

(your Chosen Clinic).

(b) You acknowledge and agree that you are making a booking with and/or purchasing a right to receive goods and/ or services from (as applicable) your Chosen Clinic only and are not making a booking with and/or purchasing a right to receive goods and/or services from any other Laser Clinics Australia entity, including franchised clinics, LCA Franchising Pty Ltd or any ‘related body corporate’ or a ‘related entity’ of LCA Franchising Pty Ltd within the meaning of s.50 of the Corporations Act 2001 (Cth) (Laser Clinics Group Entities).

(c) Subject to local law, you agree that your sole rights and entitlements are with your Chosen Clinic, and you agree not to take any action against any other Laser Clinics Group Entity in connection with these Terms. 

1.2 Client consent form

You agree that you will be required to agree to additional terms with your Chosen Clinic before you receive relevant goods and/or services, including (without limitation) the client consent form.

1.3 Additional terms for particular services and promotions

(a) For certain services, campaigns, promotions, or contests, additional terms and conditions may apply. You can find information on these terms and policies at: Current Promotional Terms & Conditions.

(b) You acknowledge that if you want to receive certain services or participate in a campaign, promotion, or contest, you agree to those applicable terms and conditions. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.

1.4 Assignment

(a) Subject to clause 1.4(b), we may assign these Terms to any other Laser Clinics Group Entity without your consent.

(b) We may only assign these Terms to a Laser Clinics Group Entity within a reasonable distance of your Chosen Clinic, and that is capable of performing the obligations owed to you, or otherwise with your consent (not to be unreasonably withheld or delayed).

(c) You may assign these Terms only with our written consent, such consent not to be unreasonably withheld or delayed.

2. Accounts

2.1 General

To make a booking or purchase through the Website, you must register for, and hold, an account for your use of our customer portal (Account and Portal). You must not create an account on behalf of another person. To create an Account, you:

(a) must be at least 18 years of age;

(b) must possess the legal right and ability to enter into a legally binding agreement with us; and

(c) agree and warrant to use the Website in accordance with these Terms.

2.2 Collection of personal information

(a) As part of making a booking and/or purchase, you will provide us with personal information, including your full name, date of birth, and contact details (such as your email and phone number). We collect personal information about you in order to process your booking and/or purchase, provide you with marketing materials, news, and promotional offers from us, and for purposes otherwise set out in the Privacy Policy.

(b) In addition to the information above, we may collect sensitive information (including health information such as health, medical conditions, treatment history, family health history, diet, and lifestyle information) from you, or others involved in your health, in order to provide appropriate goods and/or services to you.

(c) We may disclose your personal information and sensitive information to:

(i) other Laser Clinics Group Entities; and

(ii) third parties that help us deliver our services (including IT service providers, and providers of marketing, market research, and consulting services) or as required by law. If you do not provide this information, we may not be able to provide all of our services to you. We may also disclose your personal information to recipients who are located outside of Australia, including to third-party service providers located in the United States and the Netherlands.

(d) The Privacy Policy also explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us at officer@laserclinics.com.au.

(e) You must ensure any information you provide us is accurate and current.

2.3 Account Security

When you register and activate your Account, you can choose your username and password. You are responsible for keeping this username and password secure and are responsible for all use and activity carried out under your Account.

2.4 Cancellation and suspension

(a) You may cancel or suspend your Account at any time by emailing cancelmyaccount@laserclinics.com.au. Where you cancel or suspend your Account, you will no longer be entitled to access

(b) We may restrict, suspend, or terminate your Account or your access to the Portal, including any material (including all text, graphics, logos, audio, and software) made available to you through the Portal (Content), or any feature of the Portal at any time, provided that we will seek to provide you with reasonable notice of such restriction, suspension or termination where practicable and having regard to the nature and circumstances of any potential breach of these Terms.

(c) Without limiting paragraph (b), we may immediately suspend or cancel your Account or access to the Portal if:

(i) you are, or we reasonably suspect that you are, in breach of:

(a) these Terms; or

(b) any applicable law;

(ii) we reasonably believe that we or any Laser Clinics Group Entity are, or are likely to be, in breach of law or brought into disrepute, as a result of the provision of, or your use the Portal; or

(iii) we are required to do so in order to comply with an order, instruction or request of a regulatory authority.

(d)  To the extent that you object to the suspension or cancellation of your Account or access to the Portal under 2(c)(i) or (ii) above, you must lodge a written objection to cancelmyaccount@laserclinics.com.au within 30 days which we must then consider and respond to in writing within 30 days.

3. Accuracy, completeness, and timeliness of information

We use all reasonable attempts to ensure the accuracy and completeness of the information we provide to you, however the information on the Portal and as otherwise provided to you is not comprehensive, and material we provide is intended to provide a summary of the subject matter covered.

We recognise that you have rights under the Australian Consumer Law which forms part of the Competition and Consumer Act 2010 (Cth) (ACL) but,  to the maximum extent permitted by that law, , we make no warranties or representations about the Portal or the Content, including warranties or representations that they will be complete, accurate or up to date, that access will be uninterrupted or error-free or free from viruses, or that the Portal will be secure.

To the extent permitted by applicable law, including the ACL, save for instances of our fraud, negligence and wilful misconduct, we are not liable to you or anyone else if errors occur in the information made available to you, or if that information is not up to date. We may, from time to time and without notice, change or add to the information, products or services we provided.  However, despite best efforts, we cannot guarantee that information made available to you is always updated with the very latest information.

To the extent that we change our service offering, however, and you have pre-booked for that service, you will be able to cancel that booking and will be offered a full refund (for any pre-purchased services). 

4. Linked sites and resources

The Portal may contain links to websites and resources operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

5. Bookings and purchases

5.1 Bookings (general)

(a) When you make a booking, you will be asked to provide certain information to assist us in finding an appropriate service for you. You must provide accurate and current information to us to ensure we can find the most appropriate booking for you.

(b) While we will use our best efforts to ensure that we can deliver the relevant service at your booked time, subject to applicable law, we make no guarantee that we will be able to deliver the relevant service at the booked time.

(c)  If we cannot deliver your booked service at your booked time, we will use best efforts to find an alternative suitable time and, to the extent that we cannot find a suitable for both you and your Chosen Clinic, we will offer you a full refund.

(d) When you make a booking, you agree to pay in full the cost of those goods and/or services to your Chosen Clinic, including any taxes and charges that may apply.

(e) All bookings placed are subject to confirmation and acceptance by your Chosen Clinic and may be subject to change upon reasonable notice to you.

5.2 Website bookings

(a) You may book appointments through the Portal. You acknowledge that you will need to select your Chosen Clinic.

(b) After making a website booking, you will receive a communication from your Chosen Clinic confirming your booking.

5.3 Telephone bookings

(a) You may make bookings via telephone. We will advise you that your call is being recorded and by proceeding with the phone call, you consent to the audio recording and for its release to be used for the purposes of your Chosen Clinic providing goods and/or services to you and any conversations in relation to your arrangements with your Chosen Clinic.

(b) After making a telephone booking, you will receive a communication from your Chosen Clinic confirming your booking.

5.4 Purchases (general)

(a) When you make a purchase of goods and/or services you will be prompted to pay the relevant cost of those goods and/or services including any taxes and charges that may apply via the Website or telephone (as applicable).

(b) Except where prohibited by law, we may limit the number or type of goods and/or services available for purchase by you.

5.5 Refunds and cancellations

Subject to applicable law, including the Australian Consumer Law, you agree and acknowledge that if you wish to change your booking or make a cancellation, your rights and obligations are set out in the Laser Clinics Cancellation and Refunds Policy.

6. Medical disclaimers

6.1 No professional medical or healthcare advice

(a) You agree that the Content is of a general nature and does not constitute professional medical or healthcare advice, diagnosis, or recommendation of treatment and are not intended to, nor should they be used to, replace professional medical advice. In no circumstances should any Content be relied upon without independent consideration and confirmation by a qualified medical practitioner.

(b) Subject to Australian Consumer Law, we make no representations or warranties with respect to any treatment, action, suitability or application of medication or preparation by any person whether based on the Content or not. In no circumstances will we be liable for any direct, indirect, consequential, special, exemplary or other damages arising from the same, save for instances of our fraud, negligence and wilful misconduct.

(c) Always seek the advice of your doctor or other qualified healthcare provider with any questions you may have regarding a medical condition or treatment before undertaking a treatment regimen.

6.2 Adverse reaction policy

(a) We take pride in all of our doctors, nurses, and therapists, who are trained to the required standard. In the unlikely event that you experience a side effect, we will require reasonable time and information to investigate your concern.

(b) You must provide your full co-operation during this time, which may include (where reasonable) telehealth consultations for assessment and or review of your circumstances by relevant manager of your Chosen Clinic, and/or our doctors, nurses and therapists.

6.3 Suitability of goods

(a) Goods must only be used for their intended purpose and in accordance with the relevant instructions, precautions, and guidelines. You are responsible for ensuring that the goods are suitable for you and seeking appropriate professional medical advice.

(b) Without limiting paragraph 6.3(a):

(i) you should always check the ingredients for goods to avoid potential allergic reactions; and

(ii) you acknowledge that not all goods are suitable for all skin tones. If using prescription medications (oral or topical), pregnant, breastfeeding, or suffering from a specific health condition, you should seek advice from an appropriate medical practitioner or therapist before adopting any new goods or regime.

(c) Subject to the Australian Consumer Law, we give no warranty and make no representation, express or implied, as to the suitability, adequacy, or appropriateness of the goods for you or fitness of the goods for a particular purpose.

(d) If any minor uses any product purchased through the website, it should be only after the parent or legal guardian has discussed the product with the minor's doctor. 

7. Intellectual property rights

(a) Unless otherwise indicated, we own or license from third parties all rights, titles, and interests (including copyright, designs, patents, trademarks, and other intellectual property rights) in the Portal and in all Content.

(b) Your use of and access to the Portal and any Content does not grant or transfer any rights, title, or interest to you in relation to the Portal or the Content. However, we do grant you a licence to access the Portal and view the Content on the provisions of these Terms and as otherwise expressly authorised by us and/or our third-party licensors.

(c) You may, from time to time, provide us with ideas, know-how, methodologies, comments, or suggestions relating to the Portal and our services and products (Feedback). If you do:

(i) all intellectual property rights in the Feedback, and anything created as a result of that Feedback (including new material, enhancements, modifications, or derivative works) vest in, and are owned solely by, us; and

(ii) we may use or disclose the Feedback for any purpose.

8. Liability

(a) To the maximum extent permitted by the Australian Consumer Law, we make no representations or warranties, express or implied, regarding any matter including , fitness for a particular purpose or use in relation to any goods or services supplied by a Chosen Clinic.

(b) These Terms will not be read or applied so as to purport to exclude, restrict or modify or have the effect of excluding, restricting or modifying the application in relation to the supply of any goods or services pursuant to these terms of all or any of the provisions of the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or the provisions of any other statute, act or law of any State or Territory of the Commonwealth of Australia, or any other applicable territory, which by law cannot be excluded, restricted or modified.

(c) Subject to local consumer protection laws including the Australian Consumer Law, and any rights you may have under these laws, you hereby acknowledge and agree that your Chosen Clinic and each Laser Clinics Group Entity their affiliates, officers, directors, employees and agents shall not be liable with respect to, and you hereby waive, release, and agree not to take action against any of them upon, any claim for any loss or harm suffered or incurred by you in connection with, arising out of, or in any way related to, the provision of our services, including an allergic reaction, save for instances of our fraud, negligence or wilful misconduct.

Returns [Refunds / Exchanges]

When you purchase a good or service from us, you are entitled to certain guarantees under the Australian Consumer Law. These Terms cannot exclude, restrict or modify these guarantees, and such guarantees will prevail to the extent of a conflict between these Terms and the guarantees provided under the Australian Consumer Law.

(d) Subject to law, you hereby acknowledge and agree that your Chosen Clinic and each Laser Clinics Group Entity and their affiliates, officers, directors, employees, and agents shall not be liable with respect to, and you hereby waive, release, and agree not to take action against any of them upon, any claim for any loss or harm suffered or incurred by you in connection with, arising out of, or in any way related to, an allergic reaction you suffer as a result of our services unless that allergic reaction is caused by our gross negligence or wilful negligence.

9. Jurisdiction and governing law

These Terms are governed by the laws of the Commonwealth of Australia, and, where applicable, the laws of the Australian State or Territory in which you Chosen Clinic is located. By agreeing to these Terms, you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in that State or Territory (as applicable).

10. Updates

We may (in our sole discretion) modify, update or replace any or all of these Terms from time to time by providing reasonable prior written notice of the update to the Terms, including details of the relevant changes.

This notice may be provided via email, SMS or a message on the Portal. Where the change materially and detrimentally affects your rights and obligations under these Terms, you will be entitled to terminate these Terms by emailing cancelmyaccount@laserclinics.com.au. Continued use of the Portal, our goods and/or services following the reasonable notice period and implementation of the update shall be deemed acceptance of the new updated Terms.

 

 

Survey Promo Code

Receive 50% off the full price of your next online purchase of a Laser Hair Removal or Skin Treatment upon survey completion, in accordance with these Terms and Conditions:

• Recipient is invited via email to complete an online survey, upon survey completion, a discount code will be displayed on the device screen for the user to copy.
• Discount code is to be applied in cart at time of checkout. One (1) promo code per transaction per customer account.
• Discount code is valid for a one time use only, expiring on 30th December 2024.
• To redeem this offer, customer must be signed into their online account, or create an online account to activate promo code in order to redeem. Offer cannot be redeemed in clinic.

Exclusions:

• The promotion does not apply to Laser Hair Removal “add on” or full body areas or areas sold as everyday low price - (Lip, chin, snail trail, behind, areola add ons).
• Excludes Skinstitut products, skin packages, skin journeys, Skin treatments sold as bundles including Face/Neck/Decolletage, Skin add-ons.
• Not valid on CoolSculpting®, Cosmetic Aesthetics, or skin care products (Skinstitut or Skinstitut Expert)
• Not to be used in conjunction with any other promotion, including but not limited to the 50% off first treatment offer, skin saver, and discounts offered by third parties.
• Offer valid online only. 
• Limited time only, the offer can be withdrawn or extended at any time. 
• Valid until 30th December 2024. Limited time only, offer may be withdrawn or extended at any time. This offer is available for Bondi Westfield only. 

 

Unidays Student Offer

• This offer applies to full-time students with a valid student ID card.
• This promotional offer applies to treatments purchased as a single treatment in one transaction in accordance with these terms and conditions.
• The Promotion is:
  • Save 30% off the RRP of laser hair removal or skin treatment purchases
  • Save an extra 5% off the sale price of laser hair removal or skin treatment purchases

• This offer is available to redeem online or in-clinic.
• The promotion applies to: Laser Hair Removal and skin treatments excluding the treatments below -
• Laser Hair Removal “add on” or full body areas or areas sold as everyday low price - (Lip, chin, snail trail, behind, areola add ons)
• The promotion does not apply to selected BBL (BBL Full Body, BBL Face/Neck/Decolletage, BBL Shoulders/Back/Arms, BBL Hero Forever Clear Acne Forehead, BBL Hero Forever Clear Acne Lower Face, BBL Hero Forever Clear Acne Mid Face, BBL Hero Hands), HydroJelly Mask Duos, Skinstitut products, skin packages, skin journeys, Skin treatments sold as bundles including Face/Neck/Decolletage, Skin add-ons.
• Relevant student ID card must be presented at the time of the appointment to a Laser Clinics team member.
• Bookings for all treatments must be made prior to treatment and bookings are subject to availability and the Laser Clinics booking terms and conditions.
• The discount is calculated using the standard single treatment price, and not areas already reduced as part of this campaign or another promotion.
• With the laser hair removal treatments that include more than one area, for example the Brazilian & Underarms Package, areas purchased in the package cannot be split over separate appointments.
• Please see terms and conditions of sale and booking and cancellations and refund policy for other details about services at Laser Clinics.
• This offer may be withdrawn or extended at any time.

Social Media Promotions & Competitions

50% Off your next treatment when you follow us on Instagram

Offer: 50% off your next treatment when you follow our specified accounts on Instagram.

Promotion Period: Ongoing

Promoter: LCA Operations Pty Ltd ABN 89 600 736 212 trading as Laser Clinics Australia, Level 2, 40 Miller Street, North Sydney NSW 2060

Your participating Laser Clinic in Australia (Participating Clinic/s) & the Promoter (subject to the below Terms and Conditions) would like to offer customers the above Offer.

The following Terms and Conditions govern the Laser Clinic’s in Australia Promotion & apply as between an Entrant, the Promoter and the applicable Participating Clinic.

Terms and Conditions

General

The Laser Clinic’s Australia Promotion is available in Participating Clinics during the Promotional Period. Local clinic trading times apply.

Eligibility

The Laser Clinic’s Australia Promotion is open to residents of Australia 18 years or over (Entrant).

The Laser Clinic’s Australia Promotion is not open to employees of the Promoter, the Participating Clinic or any other Laser Clinic in Australia.

Offer Redemption

For an Entrant to be eligible to obtain the benefit of the Offer, the Entrant must:

a. visit a Participating Clinics during the Promotion Period which has the Offer displayed in their clinic

b. follow both the @laserclinics account on Instagram and the specified Instagram account of the Participating Clinic; and

c. show a member of staff at reception that they are following both accounts in order to redeem their Offer.

Conditions

By participating in this Laser Clinic’s Australia Promotion, a Entrant is indicating their agreement to be bound by these terms and conditions.

By successfully following the Offer redemption details above, a Entrant is eligible to receive 50% off their next treatment at the Participating Clinic’s location.

Prices are based on 50% off the standard single treatment price.

Entrants may be asked again prior to proceeding with their treatment redeemed pursuant to the Offer to show confirmation of adhering to offer redemption requirements.

The Offer is only available and redeemable at Participating Clinics while the Offer is on display.

The Offer cannot be combined with any other promotion or discount and can only be applied to eligible full price treatments and services.

The Offer is permitted to one per Entrant, is subject to availability and can only be redeemed once at the Participating Clinic’s location.

The Offer excludes and is non-redeemable for BBL Hero, AquaFacial, Cosmetic Aesthetics, Laser Hair Removal add-on menu, CoolSculpting, full-body treatments and prices already on promotion.

The Promoter and the Participating Clinic reserves the right to decline, modify, suspend, change or withdraw the Offer at any given time without liability.

This Offer is not transferrable and cannot be redeemed for cash.

The Offer expires12 months from the date the Offer is successfully redeemed by the Entrant.

The Offer is only available at Participating Clinics and cannot be redeemed online, transferred or applied to online purchases.

The Entrant’s intention to redeem the Offer must be mentioned prior to booking and providing payment for the next treatment.

Privacy

Entrants agree to be bound by the Privacy Policy found at https://www.laserclinics.com.au/privacy-policy/.

A Participating Clinic and the Promoter reserves the right to determine the identity of the Entrant and their eligibility. Upon request, the Entrant must provide any reasonable information requested from time to time to confirm the identity of a Entrant or eligibility of a Entrant (Customer Information).

The Promoter and/or a Participating Clinic will use, store and disclose any Customer Information only in accordance with their relevant Privacy Policy. It is acknowledged that each Participating Clinic may disclose Customer Information to any Related Body Corporate of the Promoter.

Miscellaneous

Terms & Conditions apply to the sale and purchase of all goods and services at a Participating Clinic.

Except for any liability not excluded by law, Entrants release and indemnify the Promoter and the Participating Clinic from and against all actions, claims and liabilities, that the Entrant now has or in the future may have against the Promoter and/or the Participating Clinic, for any loss, damage or injury (including any special or consequential loss) suffered as a direct or indirect result of the Entrant’s participation in the Laser Clinic’s Australia & New Zealand Promotion.

Except as these Terms and Conditions specifically state, a Participating Clinic does not include by implication any other condition, term or warranty in respect of the quality, merchantability, acceptability, fitness for purpose, condition or description of a service or product provided in the applicable Participating Clinic. The Entrant accepts the treatment redeemable pursuant to the Offer is at their own risk and releases the Promoter and the Participating Clinic and from any liability in this regard.

Nothing in these Terms and Conditions is to be interpreted as excluding, restricting or modifying, or having the effect of excluding, restricting or modifying, the application of any State or Federal legislation applicable to the supply of goods or services that cannot be excluded, restricted or modified including but not limited to the Consumer Guarantees under the relevant Consumer Law of Australia (as applicable).

To the maximum extent permitted at law, the Promoter and each Participating Clinics (and their respective agents, employees and officers) exclude all liability for any actions, claims, costs, demands, expenses, liabilities or loss (including any consequential or indirect loss) of any kind whatsoever arising from or related to the Laser Clinic’s Australia Promotion.

The laws of New South Wales from time to time governs these Terms, and Entrants agree to the non-exclusive jurisdiction of the courts of New South Wales, the Federal Court of Australia, and courts entitled to hear appeals from those courts.

Laser Clinics Australia Price Match Policy

At participating Laser Clinics Australia clinics we will offer to match a competitor’s price for the same treatment provided it is using the same equipment and/or products and carried out by appropriately qualified staff.

The Price Match Policy only applies to competitors that operate in the same shopping centre or on the same shopping strip as the Laser Clinics Australia clinic the client is seeking to price match.

The Price Match Policy applies to all laser hair removal, skin services, and Skinstitut products in store. The Price Match Policy does not apply to Cosmetic Aesthetics or prices offered by any competitors’ on Skinstitut products via an online shopping/retail website.

Clients must provide proof of the competitor’s advertised price which must be current when seeking to price match and Laser Clinics Australia may take further steps to confirm the validity of the price to be matched. Clients may only purchase the same number of treatments as advertised by the competitor using the Price Match Policy, and if no maximum number of treatments is listed the number of treatments able to be purchased are limited to 3 per client.

Clients must mention the Price Match Policy at the time of purchase or at the time of paying for their treatment or product. The Price Match Policy will not be applied where the products and/or treatments have already been paid for or received.

The Price Match Policy does not apply to offers made by competitors from group buying, discount or coupon websites. 

Our Price Match Policy does not apply to our already discounted Full Body Laser Hair Removal treatments.

LCA Gift Card

These conditions apply to use of the Laser Clinics Australia Gift Card (gift card), issued by Laser Clinics Australia (LCA).

Purchasing or using the gift card means that you accept these conditions.

LCA may, in its complete discretion, refuse to sell gifts cards to any person at any time for any reason.

If you let another person use your gift card, you must tell them that they will be bound by these conditions. The law of the state in which the gift card is purchased applies to this agreement. By entering into this agreement you unconditionally submit to the jurisdiction of the courts of the state where the gift card is purchased.

The gift card may only be used to purchase goods or services at the LCA clinic from which the gift card was purchased.

Gift cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new gift card, or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.

Anyone holding the gift card can use its value to make purchases so your gift card should be kept secure. If your gift card is lost or stolen, immediately report this to the LCA clinic from which it was purchased. We may be able to stop gift card value being used, but take no responsibility and are not liable for any loss suffered by you as a result of a lost or stolen gift card.

We may replace a faulty, lost or stolen gift card in our absolute discretion. Any replacement gift card will have the same unused value (at the time of replacement) and expiry date. Gift cards will be void if they are defaced, mutilated, altered or tampered with in any way. We may subject gift cards to verification and security checks in our absolute discretion.

We may cancel any gift card, or the gift card scheme, for any reason at any time without notice. If so, we may either provide a refund or a replacement gift card of equivalent value unless we reasonably suspect fraud in relation to a gift card. The gift card remains the property of LCA.

THE GIFT CARD WILL EXPIRE THREE YEARS FROM THE DATE OF ISSUE.

Gift cards are valid for three years from the Date of Issue. After the gift card has expired, it is no longer valid. All transactions will be declined. Unused value will not be refunded and will become the property of LCA.

Laser Hair Removal Packages

When laser hair removal areas are sold as a package, for example, the Female Half Legs, Brazilian & Underarms Package, areas purchased in the package cannot be split over separate appointments.

Full Body Laser Hair Removal Package Terms & Conditions

• The full body laser hair removal package includes all of the laser hair removal areas offered by Laser Clinics Australia, as set out in the marketing materials. This package does not include laser hair removal areas that are not currently offered by Laser Clinics Australia. For example, scalp, eyebrows and ears.
• Clients may elect to remove any area from their full body laser hair removal package.
• Clients must advise the staff at the time of booking and upon arrival at each appointment of the area that has been removed from the package. No reduction in price is available where areas have been removed from the package.
• Areas purchased in the package cannot be split over separate appointments.
• Bookings must be made for all laser hair removal treatments.
• Bookings for this package may not be available at all times on all days.
• The package cannot be used between two or more clients. Photo ID may be requested.
• The full amount of the package is payable prior to the commencement of any treatments.
• Not to be used in conjunction with any other offer or promotion. Our Price Promise does not apply to Full Body Laser Hair Removal Packages. 
• Pre-paid treatments must be used within 12 months of purchase. Where 10 or more pre-paid treatments are purchased, these must be used within 18 months of purchase.
• The terms of our Cancellations and Refunds policy apply to all treatments purchased.

Terms and Conditions for Cosmetic Aesthetics:

• A $50 deposit is required in advance for all Cosmetic Aesthetic bookings. 
• Cosmetic Aesthetic treatments cannot be pre-paid.  
• Bookings must be made in advance.
• Cosmetic Aesthetic clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors.
• Only the 15 minute consultations are complimentary, a consultation of 30 minutes or longer will attract a fee in accordance with the Cosmetic Aesthetics pricing schedule.
• The price per area treated will depend on the number of units required and the product used.
• For legal reasons, the product names cannot be used in advertising. Please contact one of our injectors at our clinics for details.
• Products purchased in a package can only be used in one appointment.
• Packages cannot be split over appointments.
• The terms of our Cancellations and Refunds policy apply to all treatments purchased.

CoolSculpting®

The CoolSculpting® procedure is not a treatment for obesity. As with any medical procedure, ask your physician if the CoolSculpting® procedure is right for you. A consultation is required before a treatment, to deem whether you are medically fit and suitable for the treatment. The consultation is with one of our CoolSculpting® approved therapists.

You will be required to complete a consent form and disclose any relevant medical information to is before receiving treatment. You agree to take responsibility for your disclosure, and for any failure by you, to disclose and relevant information.

The terms of our Cancellations and Refunds policy apply to all treatments purchased.

Skin Journeys

The savings specified for each journey are calculated on the normal per treatment price and not pre-paid prices.

Clients may purchase as many skin journeys as they like, however payment must be made upfront in full and the terms of our refund policy apply.

The full amount of the package is payable prior to the commencement of any treatments.

Bookings must be made for each treatment within the package.

Appointments cancelled, missed or changed without 24 hours’ notice will be deemed to have been taken and deducted from the client’s package.

Treatments included in each skin journey cannot be exchanged for other treatments. However the Skinstitut products recommended in each skin package can be exchanged for another Skinstitut product of the same RRP value.

An LCA Therapist will advise clients on the recommended time frames for each treatment within the skin journey purchased, however it is the client’s responsibility to ensure they book in their treatments in advance so that there are available appointments.

All treatments within the skin journey must be redeemed at the clinic the skin journey was originally purchased.

All skin journeys have a 12 month expiry on redemption of treatments. 

Not to be used in conjunction with any other offer or promotion.

Upon purchasing one of the skin journeys, for an additional $99 clients’ can choose to add the Skin Inject DNC Derma Roller plus their choice of one Skinstitut product. When combined, these add on products are valued at $144.

We offer a guarantee that there will be an improvement to client’s skin under the following guide lines:

As part of the Glowing Skin journey, the Enzymatic Micro Peel will be performed straight after the Express Microdermabrasion treatment (both treatments will be done during the same appointment time).

If we believe that additional treatments will reach the desired result, we will advise the client prior to the purchase of the skin packages.

Client’s use the Skinstitut products included in the skin package purchased during their treatment programme.

Client’s must inform LCA of their skin concerns prior to commencing all treatments/Skinstitut products and a consent form must be signed.

Client’s need to follow all at home protocols recommended by the LCA Therapist. This may include Skinstitut skincare and dietary guidelines.