Frequently Asked Questions

All Laser Clinics Gift Cards expire 3 years (36 months) after the date of purchase.

If you purchased an electronic gift card that doesn't arrive, you can resend it to the recipient. Some e-mail providers give users the option of blocking all e-mail messages that originate outside of their domain. You may want to check with your recipient to make sure their e-mail provider isn't filtering the e-mail into a "junk" or "spam" folder. Alternatively, you can contact our Customer Service team and they will be able to assist you.

Please treat Gift Cards like cash. Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed. This digital card is: Redeemable for merchandise or services at the appointed LCA Clinic. Not redeemable for cash; Must be redeemed before the expiry date shown on the card; will be void and will not be redeemed after expiry date.

Cannot be reloaded or increased after issue; is partially redeemable. Cash will not be given for any unused balance. Unused balance on expiry of this card will not be refunded or credited. Purchases exceeding available balance require difference to be paid by other method. We reserve the right to change any terms contained in these Terms and Conditions of Use.

Your gift card will be delivered to the designated recipient in the next 5-10 minutes if you have selected today's date. Otherwise, your gift card will be delivered before noon on your selected date.

We reserve the right to change any of these Terms of Use at any time where the change is required:

1. to add or remove Participating LCA Clinics or where the Gift Card may be redeemed including but not limited to where a Participating LCA Clinic ceases to carry on business (and for avoidance of doubt Laser Clinics Australia will have no liability in relation to the Remaining Card Value on any Gift Cards for Participating Clinics that cease to carry on business that are not related bodies corporate of LCA);
2. to add or remove goods or services which may be purchased with the Gift Card;
3. for infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
4. to comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
5. where we, acting reasonably, consider that it will not be to your detriment.

Changes to these Terms of Use will be available on the Website.

Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another LCA approved payment method.

Unfortunately, Gift Cards can not be transferred between clinic locations or countries and they cannot be redeemed online. Gift cards can only be redeemed at the appointed LCA clinic selected on the Gift Card. Visit our Clinic Finder to locate your appointed clinic and book online.

Laser Clinics Gift Cards can be used to purchase any merchandise or services. Gift Cards can only be used at the appointed clinic location listed on the Gift Card email.