Frequently Asked Questions

We currently accept Mastercard, VISA, American Express, Afterpay, ZipPay, Klarna, and Apple Pay. 

Afterpay, ZipPay & Klarna are available in-store and online.

We will notify you via our online platforms when the end date of the promotion is announced.

We can match competitor pricing however terms and conditions do apply. You can refer to our price match policy for more info.

Yes. Afterpay, Klarna & Zip Pay are available in-store and online.

Yes, you must:

1. Be 18 years or older
2. Have a valid Australian mobile number and email address
3. Have a valid Australian debit or credit card
4. Provide your personal information, such as your name, address and date of birth
5. Pass a credit check

Note: Klarna assesses each application individually and meeting these requirements does not guarantee approval. Klarna's terms of use and privacy policy apply and are subject to change.

1. Add treatments you wish to purchase to your shopping cart.
2. Proceed to the checkout page.
3. Select Afterpay as your payment method.
4. Enter your contact information and create/ log-in Afterpay account.
5. Review and confirm your order
6. Afterpay will process your payment, and you will be able to pay for your purchases in installments.

Zip gives you the freedom to buy the things you love today. No fuss, no wait, no worries.

To learn more about ZIP click here.

1. Add treatments you wish to purchase to your shopping cart.
2. Proceed to the checkout page.
3. Select Klarna as your payment method.
4. Enter your contact information and create/ log-in Afterpay account.
5. Review and confirm your order
6. Afterpay will process your payment, and you will be able to pay for your purchases in installments.

Refer directly to Klarna's website for more info - https://www.klarna.com/au/customer-service/

We have a no refund policy for change of mind and they are non-transferable to other individuals, treatment areas, or clinics since we're franchised. You can refer to our Cancellations and Refunds policy for more info.

Instore Barcode in app:

1. Click the 'Pay' icon
2. Select 'Instore’
3. Tap 'Generate Barcode’
4. Select which account to use and tap 'generate barcode’
5. Provide 6 digital code to the merchant (note: the unique code will expire about 5 minutes)

Instore Barcode via Zip's website:

1. Log in to your Zip account and select the 'Shop Instore' option from the menu at the bottom of the screen.
2. You will then receive a 6 digit verfication code, input this codem then share the generated barcode with the cashier to process the payment.
3. Once the cashier completes your order, you'll receive a confirmation.

Scan QR Code in app:

1. Click the 'Pay' icon
2. Select 'Instore’
3. Tap 'Scan QR Code’
4. Select which account and line up QR code within the frame (note: the unique code will expire after 5 minutes)

To be eligible to apply for Zip, you must meet the below criteria:

1. Be at least 18 years old
2. Be an Australian citizen or Permanent Resident
3. Have a verified PayPal or online banking account in your own name
4. Have a good credit history

 Have your own valid and verifiable email address and mobile number

You can learn more about AfterPay via their website - https://www.afterpay.com/en-AU

Visit the Afterpay website for a comprehensive list of FAQs, Terms, Installment Agreement and private policy.

If you have any questions about your Afterpay account, please contact Afterpay directly -https://help.afterpay.com/hc/en-au/requests/new

ZipPay is a payment service that allows you to make purchases and pay for them later, in instalments. You can make purchase to a certain limit pay for them in weekly, fortnightly or monthly schedule. Every transaction is interest-free.

Afterpay is a payment service that allows you to make purchases and pay for them in four interest-free installments, payable every two weeks.

1. Add treatments you wish to purchase to your shopping cart.
2. Proceed to the checkout page.
3. Select Zip as your payment method.
4. Enter your contact information and create/ log-in Zip account.
5. Review and confirm your order
6. Zip will process your payment, and you will be able to pay for your purchases in installments.

You can learn more about Zip via their website - https://zip.co/au/zip-pay

To use Klarna in store, download the Klarna app and follow the in-app instructions provided.